Toll-Free Customer Support

Frequently Asked Questions

Q. What is your return policy?

A. If returned clean, undamaged and unused with all documentation and packaging within 30 days of the purchase date, the purchase price will be refunded (less shipping and handling) on any WaterDog Adventure Gear™ product.  Prior to returning, please contact us for a Return Authorization Number (RAN).

Q. Do you ship globally?

A. The flat rate shipping we offer on our website sales is for lower 48 U.S. sales only.  We do sell our products to Hawaii, Alaska and globally using eBay.  Look for our items on eBay (wagproducts) and select the appropriate listing.
You should be provided with an estimated price for shipping to your location.  If you do not see the item you are interested in, please contact us via e-mail.  If you do not see a price, please contact us to verify your location is covered by eBay’s Global Shipping Program.  All orders received from outside the lower 48 U.S. through our website will be cancelled and the non-refundable PayPal fee will be deducted from the refund.

Q. When can I expect delivery?

A. Unless noted on our home page, orders typically ship within 1-2 business days.  Once shipped, the majority of our shipments are with FedEx Ground and delivery
times normally range from 1-3 business days (4-5 business days west of the Rockies) within the lower 48 U.S. states.  Expedited shipping is available, but it is typically
over $100 due to the size of our boxes. 

Q. Do I need a PayPal account to order?

A. No.  We use PayPal’s shopping cart because it is secure and trusted, but you can pay with any of the four major credit cards without a PayPal account.  Of course, you can also use PayPal.

Q.  Is there a warranty on your products?

A. Yes.  All WAG Boarding Steps™ have a one-year transferable limited warranty.