Frequently Asked Questions

Q. What is your return policy?

A. We try hard to provide as much information on our website as possible to avoid any surprises or disappointment with your purchase. However, if returned clean, undamaged and unused with all documentation and packaging within 30 days from date of purchase, the purchase price will be refunded on any WaterDog Adventure Gear® product. Please note, once the product touches the water, it is considered used and is not returnable. Prior to returning, please contact us for a Return Authorization Number (RAN). Items returned without a RAN will not be accepted.  Return Instructions

Q. Do you ship globally?

A. We do sell our products to Hawaii, Alaska and globally using eBay. Search for WAG Boarding Steps on ebay.com (wagproducts is the seller) and select the appropriate listing. You should be provided with an estimated price for shipping to your location. The free shipping we offer on our website is for sales to the lower 48 U.S. states only.

Q. When can I expect delivery?

A. Unless noted on our home page, orders typically ship within 1-2 business days. Once shipped, the majority of our shipments are with FedEx Ground and delivery times normally range from 1-3 business days (4-5 business days west of the Rockies) within the lower 48 U.S. states. Expedited shipping is available, but it is typically over $100 due to the size of our boxes. 

Q. Is there a warranty on your products?

A. Yes. All WAG Boarding Steps™ have a one-year transferable limited warranty.

Q. Do any stores sell your products?

A. No. The only place to purchase WaterDog Adventure Gear® is on-line. You will find our complete line of products and accessories on our website and obtain them at the lowest cost with free shipping to the lower 48 U.S. states. Our website also provides the most product information with videos and links to social media. In addition, we offer all of our products on eBay to cover Alaska, Hawaii and global sales.

Q. Do you sell on eBay and/or Amazon?

A. We currently list all of our WaterDog Adventure Gear® products on eBay to facilitate sales outside of the lower 48 U.S. states. We have successfully exported our products all over the world using eBay. We have listed a few of our products on Amazon. The price of our products on eBay and Amazon will be more than our website to cover their fees and policies.

Q. What is your return policy?

A. We try hard to provide as much information on our website as possible to avoid any surprises or disappointment with your purchase. However, if returned clean, undamaged and unused with all documentation and packaging within 30 days from date of purchase, the purchase price will be refunded on any WaterDog Adventure Gear® product. Please note, once the product touches the water, it is considered used and is not returnable. Prior to returning, please contact us for a Return Authorization Number (RAN). Items returned without a RAN will not be accepted.  Return Instructions

Q. Do you ship globally?

A. We do sell our products to Hawaii, Alaska and globally using eBay. Search for WAG Boarding Steps on ebay.com (wagproducts is the seller) and select the appropriate listing. You should be provided with an estimated price for shipping to your location. The free shipping we offer on our website is for sales to the lower 48 U.S. states only.

Q. When can I expect delivery?

A. Unless noted on our home page, orders typically ship within 1-2 business days.  Once shipped, the majority of our shipments are with FedEx Ground and delivery times normally range from 1-3 business days (4-5 business days west of the Rockies) within the lower 48 U.S. states.  Expedited shipping is available, but it is typically over $100 due to the size of our boxes. 

Q. Is there a warranty on your products?

A. Yes.  All WAG Boarding Steps™ have a one-year transferable limited warranty.

Q. Do any stores sell your products?

A. No. The only place to purchase WaterDog Adventure Gear® is on-line. You will find our complete line of products and accessories on our website and obtain them at the lowest cost with free shipping to the lower 48 U.S. states. Our website also provides the most product information with videos and links to social media. In addition, we offer all of our products on eBay to cover Alaska, Hawaii and global sales.

Q. Do you sell on eBay and/or Amazon?

A. We currently list all of our WaterDog Adventure Gear® products on eBay to facilitate sales outside of the lower 48 U.S. states. We have successfully exported our products all over the world using eBay. We have listed a few of our products on Amazon. The price of our products on eBay and Amazon will be more than our website to cover their fees and policies.