Toll-Free Customer Support

Frequently Asked Questions

Q. What is your return policy?

A. If returned clean, undamaged and unused with all documentation and packaging within 30 days, the purchase
price will be refunded (less shipping and handling) on any WaterDog Adventure Gear™ product.  Prior to returning, please contact us for a Return Authorization Number (RAN).

Q. Do you ship globally?

A. The flat rate shipping we offer on our website sales is for lower 48 U.S. sales only.  We do sell our products to Hawaii, Alaska and globally using eBay.  Look for our items on eBay (wagproducts) and select the appropriate listing.  You should be provided with an estimated price for shipping to your location.  If you do not see the item you are interested in, please contact us via e-mail.  If you do not see a price, please contact us to verify your location is covered by eBay’s Global Shipping Program.  All orders received from outside the lower 48 U.S. through our website will be cancelled.

Q. When can I expect delivery?

A. We try to maintain an inventory of all of our products and typically ship orders received by 12:00 p.m. CT on the next business day (unless a special message
is posted on our home page).  We use FedEx Ground for the majority of shipments and delivery times normally range from 1-3 business days (4-5 business days
west of the Rockies) within the lower 48 U.S. states.  Expedited shipping is available, but it is typically over $100 due to the size of our boxes. 

Q. Do I need a PayPal account to order?

A. No.  We use PayPal’s shopping cart because it is secure and trusted, but you can pay with any of the four major credit cards without a PayPal account.  Of course, you can also use PayPal.

Q. What if my boat’s swim ladder rung/horizontal cross-member cross-section is greater than 1-1/2″?

A. The WAG Boarding Steps™ Model SLM-12 includes two hook sizes, 1″ and 1-1/2″.  These size hooks fit most fiberglass boats and several pontoon boats.  Some thicker swim ladders can be modified to reduce the cross-section in two (2) 1″ wide areas.  Many pontoon boats have swim ladders that have swim ladder rungs from 2″ to 4″ in cross-section and cannot be modified.  To accommodate these swim ladders, we offer an adjustable hook kit as an accessory that will fit rungs with up to a 4″-wide cross-section on swim ladders up to 16″ wide.  

Q.  Is there a warranty on your products?

A.  Yes.  All WAG Boarding Steps™ have a one-year transferable limited warranty.